Cancellation/Return/Exchange Policy
Effective Date: 01/01/2024
1. Introduction: India2B.com operates as a B2B wholesale platform connecting sellers with buyers. This policy outlines the guidelines related to cancellations, returns, and exchanges for products purchased through our platform.
2. Cancellations: As a general rule, cancellations are not permitted after an order is placed. B2B transactions on our platform involve bulk purchases and swift order processing. Once an order is confirmed, it is processed promptly to ensure efficient supply chain management.
3. Returns and Exchanges: Returns and exchanges are typically not allowed once the product is ready for dispatch by the vendor. B2B transactions involve specific product requirements, and once the vendor has prepared the product according to these specifications, returns or exchanges may not be feasible.
4. Third-Party Inspection: India2B.com offers buyers the option of a third-party inspection service. This service aims to ensure that the quality of the products aligns with the buyer\'s specifications. Only after the inspection report is accepted, and any discrepancies are addressed, will the order proceed to dispatch.
5. Dispatch Location: Orders are dispatched from India. Buyers are responsible for ensuring compliance with their country\'s import regulations and standards. Any issues related to customs, duties, or import restrictions are the responsibility of the buyer.
6. Quality Assurance: While we strive to maintain high-quality standards, the actual quality and condition of products are the responsibility of the sellers. Any concerns related to product quality should be addressed during the third-party inspection process.
7. Dispute Resolution: Disputes related to cancellations, returns, or exchanges should be addressed through our dispute resolution process. India2B.com may facilitate communication between the buyer and the seller but is not responsible for the outcome of disputes.
8. Indemnification: India2B.com is indemnified from any liabilities arising from cancellations, returns, or exchanges. Buyers are encouraged to thoroughly review and confirm their orders before completion.
9. Contact Information: For inquiries or assistance related to cancellations, returns, or exchanges, customers can contact our support team at [info@india2b.com].
India2B.com reserves the right to modify this policy at any time without prior notice. Customers are encouraged to review this policy regularly for updates.
India2B.com
3, Middle Road Hastings,
Kolkata - 700022, West Bengal,
India
